Terms of use

1. Service provider
2. Scope of the service
3. Eligibility
4. User account
5. Free plan and Soul Pro
6. Trial period
7. Cancellation, renewal, withdrawal and refunds
8. Artificial intelligence features
9. Health, nutrition and allergens
10. User content and intellectual property
11. Acceptable use and unlawful content
12. Modifications to the service
13. Apple terms
14. Liability
15. Modifications to these terms
16. Governing law and complaints
17. Contact

1. Service provider

Soul is provided by Soul Movement ("we"), based in Barcelona, Spain. You may contact us at support@soulmovement.app.

You accept these terms when you create your account or purchase Soul Pro. If you use Soul without an account, you accept them when you start using it. You may read them in the app (Profile › Settings › Terms of use) and on this page. The processing of your data is described in the privacy policy.

Languages. You may read and accept these terms in Spanish or English. All versions have the same content; if a translation differs, the interpretation more favourable to you prevails.

We retain every version we publish. On request, we will send you the version in force on the date you specify.

2. Scope of the service

Soul is an app for iPhone and Apple Watch that allows you to plan and record your training, your nutrition and your progress. It offers a free plan, which does not expire, and an optional subscription, Soul Pro, which adds features.

3. Eligibility

You must be at least 14 years old to use Soul. If you reside outside Spain and the law of your country sets a higher age for giving your own consent to the processing of your data, you must have reached that age.

4. User account

• You may use Soul without an account; in that case, your data remains only on your iPhone. An account is required to synchronise across devices and for the artificial intelligence features. Currently, you sign in with an email address and a password.
• To store in your account the data that relates to your health, we request your explicit consent, which you may refuse or withdraw. The privacy policy explains it.
• Signing out does not delete your data from your iPhone: it remains there and stops synchronising. Only your recent searches are deleted.
• You are responsible for the use made of your account: use a password that is different from those you use for other services and do not share it.
• Your @username must be your own and must not impersonate another person, be offensive or infringe the rights of third parties. We may withdraw a @username that does not comply with these conditions (section 11).
• You may delete your account at any time from Profile › Settings › Delete my account.

5. Free plan and Soul Pro

The free plan is provided free of charge and does not expire.

Soul Pro unlocks additional features, which the app describes before you purchase. You subscribe inside the app, with your Apple ID, under these options:

Prices include taxes. The applicable price is the one the App Store shows you before you confirm the purchase, in your currency and your country.

Apple makes the sale: in the European Union the seller is Apple Distribution International, and your Apple ID is charged when you confirm the purchase.

If you have an active subscription and purchase Soul Pro forever, the subscription is not cancelled automatically: you must cancel it yourself to avoid further charges.

If you cease to have Soul Pro, you revert to the free plan. Your data is not deleted, although Soul Pro features and part of your history are unavailable while you do not have Soul Pro.

Price changes. We may modify the price of the subscriptions for objective reasons:

• variations in taxes, in Apple's commission or in exchange rates;
• increased costs of the servers or of the artificial intelligence we use;
• new features we add to Soul Pro.

Apple notifies you of the new price before it applies and, when the increase requires it, asks you to accept it. If you do not agree, you may cancel at no cost before the next renewal.

A price modification does not affect the period already paid for, nor Soul Pro forever.

6. Trial period

You may try Soul Pro free of charge before you pay, on the yearly plan.

Apple offers the trial period once per Apple ID.

If you cancel, you retain Soul Pro until the end of the 7 days and no charge is made. If you authorise notifications, your iPhone reminds you two days before the trial period ends.

Duration

7 days

Plan

Only on the yearly plan

Cancellation

At least 24 hours before it ends

Without cancellation

€34.99 is charged when it ends and the subscription renews every year

7. Cancellation, renewal, withdrawal and refunds

Subscriptions have automatic renewal: they renew at the end of each billing period, at the current price, unless you cancel at least 24 hours before the current period ends.

On the yearly plan, if you authorise notifications, your iPhone reminds you of the renewal at least fifteen days before the last day to cancel. The renewal date is always shown in your Profile and in Settings › your name › Subscriptions.

Cancellation procedure. On your iPhone:

1. Open Settings and tap your name.
2. Tap Subscriptions and choose Soul.
3. Tap Cancel Subscription.

Apple's instructions: Cancel a subscription from Apple. After cancelling, you retain Soul Pro until the end of the period already paid for.

Deleting your Soul account does not cancel the subscription, because the subscription is associated with your Apple ID.

Right of withdrawal. This is the right to withdraw from the contract without giving any reason. If you are a consumer in the European Union, you have 14 calendar days to withdraw from the purchase.

As Apple is the seller, you exercise the right of withdrawal through Apple, from the purchase history of your Apple account, as set out in the Apple Media Services terms for your country.

Refunds. Apple processes payments and we have no access to them, so refunds must be requested from Apple at reportaproblem.apple.com. Instructions: Request a refund for apps or content that you bought from Apple.

If Soul does not conform to the contract, write to us as well: we will assist you and, if the lack of conformity is attributable to us, we will be liable for it as provided by the applicable law.

Restoring purchases. If you change iPhone, use the Restore option on the Soul Pro screen.

Nothing in this section limits the rights that the law grants you as a consumer.

Cancellation

Settings › your name › Subscriptions › Soul

Deadline

At least 24 hours before the period ends

Withdrawal

14 calendar days, through Apple

Refunds

Requested from Apple at reportaproblem.apple.com

8. Artificial intelligence features

Currently, the only artificial intelligence feature is the import of a recipe from a screenshot or a photo.

The text in the image is read on your iPhone, and an artificial intelligence system (a language model) suggests the name, ingredients, quantities and steps. The model does not determine calories or macros: these come from Soul's ingredient catalogue.

The output is only a suggestion: the system may misread a quantity, mistake an ingredient or omit one, which alters the macros and the allergens.

Nothing is saved until you review and confirm it. What you confirm becomes a recipe of your own.

Send only text that you have the right to use. An imported recipe is for your personal use.

Requirement

An account

Limit

A number of uses per month, higher with Soul Pro

9. Health, nutrition and allergens

Soul is a wellbeing and exercise app. It is not a medical device and does not provide medical advice.

It is not intended to diagnose, prevent, monitor or treat any disease or injury. Plans, calories and macros are indicative only.

The routines, sets, loads and weight increases that Soul suggests are calculated automatically from what you record. They are general suggestions, not a programme prepared for you by a professional.

Consult a professional before starting a training or nutrition programme, especially if:

• you have an injury or an illness;
• you are pregnant;
• you are undergoing medical treatment;
• you have or have had an eating disorder.

Respect your own limits in every exercise.

Allergens depend on the brand and the pack you purchase. Always read the label: a recipe describes a dish, not the specific product you have at home.

The allergen icons and labels such as "gluten-free", "vegan" or "vegetarian" are calculated from the generic ingredients of each recipe. They are an aid to choosing, not a guarantee: composition varies between brands, and a product may contain ingredients or traces that the recipe does not list.

If you have an allergy or an intolerance, check the label of every product you use and, if it is severe, consult a healthcare professional.

10. User content and intellectual property

What you record and create in Soul is yours. You authorise us to store it, synchronise it and show it to you solely to provide the service, and that authorisation ends when you delete your account.

The catalogue of recipes, photos, exercises and illustrations, and Soul's design and code, are owned by us or licensed to us. You may use them inside the app for your personal use; you may not copy them, extract them in bulk or redistribute them.

11. Acceptable use and unlawful content

When using Soul, you may not:

• use it for any unlawful purpose;
• attempt to access other people's accounts or data;
• automate requests to our servers;
• attempt to circumvent usage limits or payment.

If you identify a security vulnerability, report it to us at security@soulmovement.app.

Moderation. What you store in Soul is visible only to you, except your @username on the images you choose to share. We do not review what you store. The only automated moderation applies to the @username: the app rejects names that impersonate Soul or an official service and names that contain offensive words from a list.

If someone notifies us of content that is unlawful or breaches these terms, a person reviews it. We may remove that content or your @username and, if the breach is serious or repeated, suspend your account. In that case, we will inform you of the measure taken, the reason for it and how you may complain.

Reporting unlawful content. Anyone may notify us by writing to support@soulmovement.app. The notice must include:

• the reasons why you consider it to be unlawful;
• its location (for example, the @username);
• your name and email address;
• a statement confirming, in good faith, that the information you provide is accurate and complete.

If we suspect a criminal offence that endangers the life or safety of any person, we will inform the authorities.

12. Modifications to the service

Soul evolves: we add, modify and, on occasion, remove features. We do so for valid reasons:

• improvement of the app;
• its adaptation to changes in iOS or in our providers;
• security;
• changes in the law;
• a feature ceasing to be viable.

If a modification materially harms what you have contracted in Soul Pro, we will notify you in the app in advance and the modification will be at no cost to you. You will also have the rights that the law grants you, including the right to terminate the contract.

Soul Pro forever. "Forever" means for as long as Soul is offered: it does not expire and generates no fees. If we ever stop offering Soul, we will notify you in the app at least three months in advance, and you may export all your data during that period. When that period ends, Soul Pro forever terminates with the service.

Security updates. We guarantee security updates for Soul, free of charge and for all users, at least until the end of October 2031. If we extend that period, we will state so here.

13. Apple terms

The licence of the app is governed by Apple's standard licensed application end user licence agreement. These terms govern the rest: your account, Soul Pro, the artificial intelligence features and your content.

Nothing in that agreement or in these terms limits the rights that the law grants you as a consumer. In any event:

• This agreement is between you and us, not with Apple. We alone are responsible for Soul and its content.
• The licence is personal and non-transferable, to use Soul on Apple devices that you own or control, in accordance with the usage rules in the App Store terms.
• Maintenance and support of Soul are our responsibility. Apple has no obligation to provide them.
• If Soul fails to meet an applicable warranty, you may notify Apple and Apple will refund the purchase price of the app. To the extent the law allows, Apple has no other warranty obligation.
• We, not Apple, handle any claim relating to Soul: product liability, failure to meet a legal requirement or consumer protection, including those related to the use of Apple Health.
• If a third party alleges that Soul infringes its intellectual property rights, we, not Apple, investigate and respond.
• You represent that you are not located in a country subject to a US Government embargo and are not on any US Government list of prohibited or restricted parties.
• When using Soul you must comply with any applicable third-party terms, such as those of your telecommunications provider.
• Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it.

14. Liability

We are liable for Soul as provided by the applicable law. Nothing in these terms excludes or limits:

• our liability for damage that we cause with intent or through gross negligence;
• our liability for death or personal injury that we cause by act or omission;
• the rights that the law grants you if Soul does not conform to the contract.

We are not liable for damage that is not attributable to us: damage caused by force majeure, or by use of Soul contrary to the warnings in section 9, for example training beyond your limits or consuming a product without reading its label.

Although your data synchronises when you have an account, we recommend exporting it periodically (Profile › Settings › Export my data).

15. Modifications to these terms

If we make any material modification, we will notify you in the app before it applies. If you do not agree, you may stop using Soul, cancel your subscription and delete your account. The date at the top indicates the latest version.

16. Governing law and complaints

These terms are governed by Spanish law. If you are a consumer residing in another country, you retain the protection afforded to you by the mandatory rules of your country, which cannot be altered by contract.

If you wish to make a complaint, write to us first at support@soulmovement.app: we will reply as soon as possible and within fifteen days at the latest. If you prefer to send it by post, request the address from us at that same email address.

Complaints about a charge or a refund are resolved by Apple (section 7).

At present we do not participate in any consumer alternative dispute resolution scheme (a body that settles a dispute without going to court). If you are not satisfied, you may apply to the consumer protection services where you reside, or bring a claim before the courts of your place of residence.

If you are a consumer in Catalonia, the official complaint forms (fulls oficials de queixa, reclamació i denúncia) are available to you: request them at support@soulmovement.app and we will send them to you electronically.

17. Contact

Help

Account, privacy, complaints and reports of unlawful content: support@soulmovement.app

Security

Security reports: security@soulmovement.app

Languages

You may write to us in Spanish or English

Authorities

support@soulmovement.app is also our point of contact for the authorities

More on the Support page.